FAQs

Can I install a Bose sound system into my vehicle to replace what’s currently there?

Bose does not offer any aftermarket car sound systems. And, there’s a very good reason for this. We develop components, algorithms and software for Bose sound systems that are custom-engineered for each specific car model. We work closely with automotive manufacturers during their planning, designing, and building phases to deliver powerful, lifelike sound experiences.

Who is responsible for the service of my Bose sound system in my vehicle?

Bose sound systems are built to last. We take great pride in the fact that car owners rarely experience any problems with their Bose systems. However, if you are in need of customer service, please contact your local authorized dealer for your specific car brand. Because the sound system is part of the car, the dealer should be able to help you.

Can I order spare parts for the Bose sound system in my vehicle from Bose, or from a Bose dealer?

If you need any parts for your Bose sound system, please contact the local authorized dealer for your specific car brand. Because we work directly with the automotive manufacturer to build sound systems into cars, Bose parts are available only through the carmaker. Your car dealer should be able to help you find whatever you need.

What are the warranty conditions for my Bose sound system?

Because your Bose sound system is part of the car, any warranty you may have comes directly from the vehicle manufacturer or the dealer. We recommend you contact the local authorized dealer for your specific car brand with any questions.

My vehicle has Bose AudioPilot® Noise compensation technology. How do I know if it’s working?

AudioPilot monitors sustained background noise and adjusts the music so you can hear it better. It works automatically, so you never have to adjust any controls. Learn more.

What is SurroundStage®?

SurroundStage signal processing uses every speaker optimally to ensure a rich and immersive audio experience within the confines of your car. Learn more.

What is Centerpoint®?

Centerpoint surround technology converts your music into multiple channels, so you’re fully immersed in a surround sound experience. Learn more.

What is SoundTrue™?

SoundTrue enhancement technology improves the quality of digitally compressed music, including the kind you stream from your phone or satellite radio. Learn more.

What is Active Sound Management?

Active Sound Management is a smart way for manufacturers to reduce, enhance, and tune engine sounds to their precise specifications to make your ride more enjoyable. Learn more.

I would like additional information or have a different question. How do I contact Bose Customer Service?

We’re always happy to hear from you and will help you however we can. Please contact our Customer Service team anytime. Email us from our Contact Us page. Or, call our Customer Support line: 1-800-231-2673.